Urgent Care Services

Three local Urgent Care Service centres have been set up by the Western Sydney Care Collective to take the strain off hospital emergency departments.

The new UCS centres are at Castle Hill Medical Centre, Rouse Hill Family Medical Practice and Our Medical Home Marsden Park.

UCS centres will allow people who live in the Western Sydney Local Government Areas to book a same-day appointment by calling the Urgent Care Line on 1800 371 372 and be seen and treated by an experienced GP. UCSs have extended practice hours and staff with emergency experience. There will be reduced waiting times and less cost associated with Emergency Departments.

Urgent Care Service centres can provide medical care for:
• Suspected fractures, sprains and dislocations
• Wound management and cuts requiring stitches
• Bites
• Burns and scolds
• Removal of foreign objects from skin, eyes and ears

They should not be used in certain cases, including for children under three months of age, people over 65 years who require an infusion, people undergoing chemotherapy or those with a primary mental health diagnosis.

If the condition is potentially serious or life-threatening, go directly to an Emergency Department.

Western Sydney Care Collective initiative is a collaboration between the Western Sydney Primary Health Network and the Western Sydney Local Health District.

Scott Walters, Senior Program Manager WentWest Limited says the aim is to provide “the right care, in the right place at the right time”.

“The Western Sydney Care Collective aims to reduce the number of people who present to a Western Sydney Emergency Department for urgent treatment of a condition that isn’t life-threatening by providing alternative urgent care services that are free, local and patient-centred,” he said.

Ian Lowe (pictured), CEO, CMH Practice Management said: “We are delighted to be working with WentWest to provide the Western Sydney community with fast, expert medical care.

“Despite everyone’s best attempts to prevent them, injuries and accidents do happen, and when they do you want fast, expert medical treatment and pain relief.

At CHMC Barwell Avenue, our multi-disciplined team treat a wide range of injuries during opening hours on weekdays with no appointment required.

We seek to offer our community with a safer, more secure environment than emergency rooms and providing you with urgent care when you need it most.”

The concept will mitigate long wait times associated with emergency departments. Patients can still gain access to urgent diagnosis and treatment of a wide range of injuries such as X-rays and Images services, walk-in appointments, reduced cost with most expenses claimable with Medicare, safe and more secure environment than Emergency rooms.

If surgery is necessary, a referral to a surgeon or hospital will be organised for the patient.

People who need medical attention but are not sure how bad it is should call the Urgent Care Line on 1800 371 372.

The new Urgent Care Service centres are at:
Castle Hill Medical Centre Barwell Suite 16, 7/9 Barwell Ave, Castle Hill Hours: Monday and Wednesday, 9am to 8pm.

Rouse Hill Family Medical Practice
4-7 Commercial Rd, Rouse Hill. Hours: Monday to Friday, 8am to 7pm.

Our Medical Home Marsden Park
1/9 Hollinsworth Rd, Marsden Park. Hours: Monday to Friday, 8am to 8pm.

Urgent Care Service

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