Lifeline Text Service

Lifeline has launched a 24/7 crisis text service to expand its support for Australians struggling with the challenges of the COVID-19 pandemic.

Service is now available 24 hours a day, 7 days a week via confidential text message to 0477 13 11 14.

Following a few questions via text, people are connected to a trained Lifeline crisis supporter.

The 24-hour crisis text service is being supported with $1.5 million in Federal Government funding.

A growing number of people are reaching out to Lifeline’s crisis support and suicide prevention services with a record number of calls _ 3700 in one day last month.

In 2021 Lifeline received a record 1,070,860 calls from Australians in crisis and managed to increase its average call answer rate to 90.4%. In the same time period, the service also responded to 51,265 text conversations.

Federal Member for Mitchell, Alex Hawke MP, said  24/7 text service is an important expansion of the vital service the charity provides in crisis support and suicide prevention.

“The expansion of the text service is backed by data showing that it is the preferred channel for high risk members of the community including young people, those experiencing family and domestic violence, and Aboriginal and Torres Strait Islander people.”

Lifeline’s 13 11 14 crisis support service is available 24/7. Australians can speak to a trained crisis supporter any time of the day or night.

Lifeline Crisis Text Service

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