Technical Service Officer
Join a leading household electrical goods supplier in Mount Kuring-Gai as a Technical Service Officer! Provide technical support, manage customer requests, and contribute to a positive customer experience..
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☎️ 02 8852 2000
✉️ [email protected]
Apply for this job
.
☎️ 02 8852 2000
✉️ [email protected]
Apply for this job
Requirement
• Experience in customer service or technical support..
• Enthusiastic attitude and a quick learner with technical concepts..
• Strong problem-solving abilities and a customer-first approach..
• Excellent communication and interpersonal skills..
• Passion for technology and continuous learning..
• Enthusiastic attitude and a quick learner with technical concepts..
• Strong problem-solving abilities and a customer-first approach..
• Excellent communication and interpersonal skills..
• Passion for technology and continuous learning..
Work Conditions
• Schedule: Monday to Thursday, 9am – 5pm; Friday, 9am – 4pm..
• Well-established and secure company..
• Supportive team environment with ongoing training..
• Well-established and secure company..
• Supportive team environment with ongoing training..
Responsibilities
• Provide responsive customer service via phone and email..
• Process orders, service requests, and warranty claims..
• Diagnose and resolve technical issues using available tools and troubleshooting skills..
• Collaborate with internal teams and external service agents..
• Build and maintain positive customer and partner relationships..
• Participate in training to stay updated on products and technologies..
• Contribute to improving support processes and customer experience..
• Process orders, service requests, and warranty claims..
• Diagnose and resolve technical issues using available tools and troubleshooting skills..
• Collaborate with internal teams and external service agents..
• Build and maintain positive customer and partner relationships..
• Participate in training to stay updated on products and technologies..
• Contribute to improving support processes and customer experience..
